Delivering More Than What a Customer Expects Is Providing Them

question 48

Multiple Choice

Delivering more than what a customer expects is providing them with:

• A)the value-added product
• B)the expected product
• C)the core product
• D)the augmented product
• E)the generic product

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Definitions:

Vestibular Branch

The division of the vestibulocochlear nerve that provides sensory input for balance and spatial orientation from the inner ear to the brain.

Vestibulocochlear Nerve

The eighth cranial nerve responsible for transmitting sound and equilibrium (balance) information from the inner ear to the brain.

Balance

The ability to maintain stability of the body’s center of gravity over its base of support, achieved through various processes in the sensory and motor systems.

Canthi

The corners where the upper and lower eyelids meet, divided into medial and lateral canthi.