Delivering More Than What a Customer Expects Is Providing Them

question 48

Multiple Choice

Delivering more than what a customer expects is providing them with:

• A)the value-added product
• B)the expected product
• C)the core product
• D)the augmented product
• E)the generic product

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Definitions:

Mean Time Between Failures

The average time interval between the occurrences of consecutive failures in a system or component.

Inverse

In mathematics, it refers to a function that essentially reverses the effect of another function, often denoted as the reciprocal or opposite in certain contexts.

Preventive Maintenance

A maintenance strategy aimed at preventing machinery, equipment, and systems failures by performing regular, planned maintenance tasks.