Customer Attrition Can Be Related to All of the Following

question 44

Multiple Choice

Customer attrition can be related to all of the following causes except:

• A)customers moving to new locations.
• B)companies going out of business.
• C)companies merging with another business.
• D)prospects who are unqualified to buy.
• E)customer dissatisfaction.

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Definitions:

Minority Of One

A situation where a single individual's opinion, behavior, or belief stands in opposition to that of the larger group.

Ally

A person, group, or nation that is united with another or others for some common purpose or benefit.

Majority Opinion

The judicial opinion agreed to by more than half of the members of a court that sets forth the decision reached in a case.

Asch's Studies

A series of experiments conducted by Solomon Asch focusing on the effects of peer pressure on conformity, demonstrating how individuals yield to or defy a majority group.