Clues to a Customer's Communication Style Include All Except

question 34

Multiple Choice

Clues to a customer's communication style include all except:

• A)physical stature
• B)tone of voice
• C)gestures
• D)facial expressions
• E)personality

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Definitions:

Object Relations Theorists

Psychologists who emphasize the importance of early relationships and their impact on development and mental health.

Emotional Development

The process through which individuals become aware of, express, and manage their emotions throughout their lifespan.

Unconscious Representations

Are mental processes and content not immediately accessible to conscious awareness, often influencing behaviors and emotions.

Frustration Aggression Hypothesis

A psychological theory stating that frustration often leads to aggressive behavior as an expression of the frustration.