Match the Options Below with the Correct Phrases

question 89

Multiple Choice

Match the options below with the correct phrases:
-customers

• A)processes, practices, techniques and tools of a specialty area
• B)the expectations of a manager's behavior
• C)foremen and supervisors
• D)the mental capacity to conceive and manipulate ideas
• E)individually and collectively setting and achieving goals by exercising related functions and coordinating various resources
• F)Ben and Jerry's nationally recognized ice cream business
• G)regional and district managers
• H)an outcome to accomplish
• I)the abilities to relate, interact, & communicate with others
• J)both internal and external
• K)long-term approach to customer relations
• L)the various "rungs" of the organization's structural ladder
• M)persons who allocate and oversee the use of resources
• N)a special kind of goal
• O)corporate presidents and vice presidents
• P)concerned with what constitutes right and wrong human conduct
• Q)features of a product or service that satisfy consumers
• R)managers of specialty areas
• S)includes people from differing age groups, genders, ethnic and racial background
• T)getting people to follow
• U)second wave of the world wide web
• V)practical application of knowledge

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