Match the Options Below with the Correct Phrases

question 18

Multiple Choice

Match the options below with the correct phrases:
-the 10% rule

• A)a temporary team
• B)the ability of a product or service to meet or exceed customer expectations
• C)solving quality problems before the design phase
• D)their purpose is to make a project better
• E)the sharing of information and decision making
• F)a relationship of inputs needed to produce outputs
• G)the product to meet or beat in terms of design and service
• H)determines if customer requirements are being met
• I)requires individuals to think in terms of process
• J)a way to structure innovation
• K)created TQM
• L)someone who starts and assumes the risk of a business
• M)commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
• N)informing employees of changes in the critical numbers used to measure a company's processes

Comprehend the impact of technology, such as AI and predictive analysis, on sales strategies.

Identify the strategic importance of customer representation within a firm by salespeople.

Recognize the concept and importance of SPIN selling and adaptive selling in personal selling.

Appreciate the critical role of salespeople as links between the firm and customers.

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Definitions:

Direct Observation

The method of obtaining information through direct witnessing or physical measurement of phenomena, without reliance on inference or assumption.

Stonehenge

A prehistoric monument in England, consisting of a ring of standing stones, with archaeological significance.

Birds Evolved

The scientific theory describing how modern birds are the descendants of dinosaur ancestors.

Premises

Statements or propositions that provide the basis or grounds for a conclusion in logical reasoning or argumentation.