Match the Options Below with the Correct Phrases

question 69

Multiple Choice

Match the options below with the correct phrases:
-norming stage

• A)a team with members from different departments
• B)a disagreement between people
• C)a conflict strategy in which a manager ignores conflict
• D)the phase of team development when members become acquainted
• E)a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
• F)conflict that limits the organization's ability to achieve objectives
• G)a team created by upper management to function within the organizational structure
• H)a horizontal team designed to focus on one objective
• I)a conflict strategy in which the manager focuses on mutual problem solving by both parties
• J)a conflict strategy in which each party gives up something
• K)harnesses the knowledge of people from various functional areas to solve problems.
• L)the extent to which members are attracted to the team and motivated to remain together
• M)an employee that "taps off" benefits from the efforts of fellow workers
• N)the team development phase of unity and focus that follows conflict resolution
• O)an organizational team with the most authority and decision-making independence

---

Definitions:

Team Norms

Agreed-upon behaviors or standards within a team that guide the actions and interactions of its members.

Operational Norms

Established standards or expectations that dictate the behavior, procedures, and performance of members within an organization during daily operations.

Formal Versus Informal

A comparison between actions, communications, or structures that are official and structured (formal) against those that are casual, unstructured, or not officially sanctioned (informal).

Concept of Teams

The idea that individuals working collaboratively towards a common goal achieve better results than working in isolation.