What Is Text Analytics

question 83

Multiple Choice

What is text analytics?

• A)Analyzes text flowing across the Internet, including unstructured text from blogs and messages.
• B)The process of analyzing recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise.
• C)Analyzes unstructured data to find trends and patterns in words and sentences.
• D)Analyzes unstructured data associated with websites to identify consumer behavior and website navigation.

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Definitions:

Planning

The process of setting goals, defining strategies, and outlining tasks and schedules to achieve the desired results.

Means-Ends

An analysis or approach that focuses on identifying the means to achieve a desired end or goal.

Coordinated

Actions or efforts that are managed in such a way as to ensure efficiency and harmony in achieving a goal.

Effective Control

The process or system put in place to guide activities towards achieving organizational goals efficiently and effectively.