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Call Scripting Occurs When a Customer Service Representative's Answers Customer

question 125

True/False

Call scripting occurs when a customer service representative's answers customer inquiries and solves problems by email and IMing.


Definitions:

Market Representation

The degree to which a statistical sample or a financial index accurately reflects the broader market or sector it aims to represent.

Portfolio

A collection of investments held by an individual or institution, including stocks, bonds, commodities, and more, to diversify risk.

Active Management

The use of a human element, such as a single manager or a team of managers, to actively manage a fund's portfolio.

Trading Costs

Expenses associated with buying and selling securities, including commissions, spreads, and market impact costs.

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