Call Scripting Occurs When a Customer Service Representative's Answers Customer

question 125

True/False

Call scripting occurs when a customer service representative's answers customer inquiries and solves problems by email and IMing.

Identify the factors that influenced the identity of urban neighborhoods.

Analyze the impact of mass transit on urban living arrangements and city development.

Describe the conditions of urban housing and the challenges faced due to rapid urbanization.

Evaluate the complex social, racial, and ethnic dynamics within American cities.

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Definitions:

Variable Selling Expenses

Costs that vary directly with the volume of sales, such as commissions and shipping fees.

Contribution Margin

The amount remaining from sales revenue after variable expenses have been deducted, indicating how much revenue is available to cover fixed expenses and to contribute to profit.

Variable Administrative Expenses

Costs that vary in proportion to changes in an organization's activity level, such as sales commissions.

Sunk Cost

A cost that has already been incurred and cannot be recovered, and hence should not influence future business decisions.