What Is Interactive Voice Response (IVR)

question 115

Multiple Choice

What is interactive voice response (IVR) ?

• A)Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B)Directs customers to use touch-tone phones or keywords to navigate or provide information
• C)A phone switch routes inbound calls to available agents
• D)All of the above

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Definitions:

Rigid Stance

A firm or inflexible position or opinion on a particular subject, showing little to no willingness to change.

Opening Statement

The initial remarks of an argument, presentation, or legal trial, aimed at providing an overview or setting the context.

Presentation

A structured delivery of information to an audience, often involving visual aids or speeches to convey messages.

Virtual Presentation

A presentation made and delivered via digital platforms, often involving slides, videos, and live streaming.