What Is a Contact Center or Call Center

question 154

Multiple Choice

What is a contact center or call center?

• A)A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone.
• B)Allows customers to use the web to find answers to their questions or solutions to their problems.
• C)Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.
• D)A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

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Definitions:

Judicial Review

The power of courts to assess the constitutionality of laws and actions of the executive and legislative branches.

Cost-Effective

Providing the best possible outcome or value for the amount of money spent.

Court Action

A legal proceeding in which a case is brought before a court of law to be adjudicated.

Without Prejudice

A legal term indicating that a communication cannot be used as evidence in court, often used in negotiations to allow for candid discussions.