What Is Web-Based Self-Service

question 41

Multiple Choice

What is Web-based self-service?

• A)A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone.
• B)Allows customers to use the web to find answers to their questions or solutions to their problems.
• C)Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.
• D)A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

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Definitions:

Farmers

Individuals engaged in agriculture, aiming at producing food and other crops, raising livestock, and managing farm operations.

Railroad Lines

These are networks of tracks along which trains travel, essential for the transportation of goods and passengers over land.

Unprofitably Low Rates

Pricing levels that are so low they do not generate enough revenue to cover costs, leading to financial losses.

Competitive Routes

Refers to transportation or shipping paths that various companies or countries vie to control or use due to their strategic importance or profitability.