Customer Service and Support (CSS) Is a Part of Operational

question 5

True/False

Customer service and support (CSS) is a part of operational CRM that automates service requests, complaints, product returns, and information requests.

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Definitions:

Officers

Individuals holding positions of command, authority, or responsibility within an organization, especially within a corporation's executive management.

Revised Act

An updated or amended version of legislative acts or statutes.

Shareholder

An individual or entity that owns shares in a company, thus holding a portion of the company's equity and potentially influencing its decisions.

Corporate Records

Documents and records that a corporation is legally required to maintain, usually including incorporation papers, bylaws, meeting minutes, and financial statements.