Interactive Voice Response Automatically Dials Outbound Calls and Forwards Answered

question 22

True/False

Interactive voice response automatically dials outbound calls and forwards answered calls to an available agent.

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Definitions:

Angularity

A condition of having a specified angle or orientation in relation to a datum or reference plane, used in precision manufacturing and machining.

Circularity

A geometric tolerance that limits the amount of variation from a perfect circle, often applied to cylindrical parts to ensure they rotate or fit smoothly.

Tolerance

The permissible limit or limits of variation in a physical dimension, a measured value or physical property of a material, manufactured object, system, or service.

Datums

Reference points, lines, or surfaces on an object against which measurements are made, serving as a basis for the geometric control of the part.