Which of the Following Operational CRM Technologies Does the Sales

question 79

Multiple Choice

Which of the following operational CRM technologies does the sales department typically use?

• A) Campaign management, contact management, opportunity management
• B) Sales management, contact management, contact center
• C) Sales management, call scripting, opportunity management
• D) Sales management, contact management, opportunity management

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Definitions:

Psychology

Psychology is the scientific study of the human mind and its functions, especially those affecting behavior in a given context.

Cognitive

Relating to mental processes such as attention, memory, language processing, perception, problem solving, and thinking.

Neuroscience

the scientific study of the nervous system, including its structure, function, development, genetics, biochemistry, physiology, pharmacology, and pathology.

Biological Approach

A perspective in psychology that explains mental processes and behavior by focusing on genetic, hormonal, and neurochemical explanations.