Which of the Following Was One of the First CRM

question 32

Multiple Choice

Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?

• A) Sales management system
• B) Contact management system
• C) Opportunity management system
• D) Sales force automation system

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Definitions:

Emotional Conflicts

Situations where conflicting emotions lead to difficulty in choosing a course of action or create interpersonal issues.

Physical Symptoms

The tangible or observable manifestations of a medical condition, illness, or injury that affect the body.

Due Process Nonaction

A procedure set up to address conflicts that is so costly, time-consuming, or personally risky that no one will use it.

Delaying Action

A tactic or strategy aimed at postponing something or slowing down an opposing force, often to gain more time for preparation or decision-making.