What Allows Customers to Use the Web to Find Answers

question 6

Multiple Choice

What allows customers to use the web to find answers to their questions or solutions to their problems?

• A) Contact center
• B) Web-based self-service
• C) Call scripting
• D) Website personalization

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Definitions:

Peripheral Vision

The part of vision that occurs outside the very center of gaze, allowing humans to perceive objects and movements at the edges of their visual field.

Rod Cells

Photoreceptor cells in the retina of the eye that are responsible for vision at low light levels and are not involved in color vision.

Cone Cells

Photoreceptor cells in the retina of the eye responsible for color vision and visual acuity under bright light conditions.

Peripheral Vision

The part of vision that detects objects outside the direct line of sight, at the edges of one's visual field.