What Is Automatic Call Distribution

question 127

Multiple Choice

What is automatic call distribution?

• A)Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B)Directs customers to use touch-tone phones or keywords to navigate or provide information
• C)A phone switch routes inbound calls to available agents
• D)All of the above

---

Definitions:

Abuse

The improper usage or treatment of an entity, often to unfairly or improperly gain benefit.

Personal Domain

Refers to the range or scope of personal interests, activities, and responsibilities where an individual has autonomy and control.

Work Engagement

The degree of enthusiasm and dedication an individual exhibits towards their job.

Vigour

The physical strength, energy, and good health needed for sustained physical or mental activity.