What Is Call Scripting

question 185

Multiple Choice

What is call scripting?

• A)A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone.
• B)Allows customers to use the web to find answers to their questions or solutions to their problems.
• C)Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.
• D)A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

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Definitions:

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