What Is Selling Additional Products or Services to an Existing

question 66

Multiple Choice

What is selling additional products or services to an existing customer?

• A) Cross-selling
• B) Up-selling
• C) Campaign management system
• D) Customer service and support

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Definitions:

Trait Dimensions

Fundamental aspects of personality that are assumed to exist on a continuum, where individuals vary in degree.

Self-report Inventories

A type of psychological test in which individuals answer questions about themselves, used to assess personality, interests, and attitudes.

Personality Inventory

A type of questionnaire or psychological test designed to reveal aspects of an individual's character or psychological makeup.

MMPI

A psychological assessment that measures personality structure and psychopathology.