The Textbook Suggests That the Receiver of a Telephone Call

question 5

Multiple Choice

The textbook suggests that the receiver of a telephone call is often at a disadvantage.Which of the following is one of the disadvantages of being the receiver rather than the caller?

• A) You may not be prepared for the discussion and may not have the desired information at hand.
• B) You may receive the call at the most suitable time of day.
• C) You may have been planning to speak to the caller.
• D) The call will not disrupt a face to face conversation.
• E) The call will not disrupt important work.

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