The Quality Assurance Officer Notes That One Particular Nursing Unit

question 9

Multiple Choice

The quality assurance officer notes that one particular nursing unit has received a higher-than-usual number of negative client responses about aspects of the nursing care during the previous quarter.Based on this data,which benchmarking issue should the quality assurance officer pay particular attention during the review process?

• A) Structure
• B) Process
• C) Outcome
• D) Competency

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Definitions:

Inequality

The state or condition of not being equal, especially regarding status, rights, and opportunities.

Cross-Functional Team

A group of workers from different units with various areas of expertise, assembled to address certain issues.

Expertise

The skill, knowledge, or proficiency acquired through experience or education in a particular field.

Projects

Temporary endeavors undertaken to create a unique product, service, or result, characterized by defined objectives, scope, and time frames.