XFormation Is a Company That Develops and Delivers Custom Trainings

question 42

Multiple Choice

XFormation is a company that develops and delivers custom trainings for products, procedures, and change at companies. XFormation developers have extensive knowledge of adult learning theory, and the trainers are dynamic, engaged teachers.
-Which of the following is an example of a relationship strategy salespeople for XFormation could use?

• A) Use mirroring and other subtle methods to create rapport and a good relationship with the customer so the customer ultimately buys.
• B) Understand all the training products they sell and how to customize a package for the customer.
• C) Examine how they can add value for customers so the customers will continue to contract with XFormation on a long-term basis.
• D) Give a presentation to the customer after planning out the objectives carefully ahead of time.
• E) Understand the customer's needs and what and how they need to buy.

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Definitions:

Stock of the Economy

This term typically refers to the total value of all goods and resources available in an economy at a given point in time.

Nominal Rate of Interest

The interest rate unadjusted for inflation, representing the face value of interest payments.

Real Rate of Interest

The interest rate that has been adjusted to remove the effects of inflation to reflect the real cost of funds to the borrower and the real yield to the lender.

Holding-Period Return

The total return received from holding an asset or portfolio of assets over a period of time, typically expressed as a percentage.