Roni Harris Is a College Student in the Business Department

question 32

Multiple Choice

Roni Harris is a college student in the business department of her local university.She came in to college thinking she wanted to become an Accounting major,but discovered that she is interested in product marketing and in sales.
-Roni is concerned that she is not as experienced as the other salespeople at her company.She has been assigned a mentor who has been in the sales department of the company for ten years.How can Roni best get help from her mentor for her concerns about her own inexperience?

• A)Roni can watch what her mentor does and emulate his speech and movements on the phone and with clients.
• B)Roni can ask her mentor to give her some of his qualified prospects so she will have a better chance of closing sales with them.
• C)Roni can ask him what he wish he'd known when he first started out,and what the top things he'd tell a new salesperson are.
• D)Roni can read through her mentor's call notes in the CRM system to see how frequently he contacts clients.
• E)Roni can make an effort to become friends with her mentor by taking him out for coffee.

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Definitions:

Satisfying Effects

Positive outcomes or feelings that result from fulfilling or exceeding one's needs or expectations.

Stimulus

Any occurrence or state that triggers a response from a biological entity.

Shaping

A method of behavior modification that involves reinforcing behaviors that are successively closer to the desired behavior.

Pet Parakeet

A small, brightly colored bird commonly kept as a friendly and intelligent companion in homes.