There Are Five Service-Quality Dimensions.Three of Them Include

question 6

Multiple Choice

There are five service-quality dimensions.Three of them include:

• A)durability,reliability and responsiveness
• B)standardization,reliability and empathy
• C)durability,reliability and empathy
• D)reliability,responsiveness and empathy
• E)responsiveness,empathy,and durability

---

Definitions:

Nonjudgmental Acceptance

Embracing individuals' experiences and feelings without assessing them as good or bad.

Unconditional Positive Regard

A concept in client-centered therapy implying complete acceptance and support of a person no matter what they say or do.

Empathy

The ability to understand and share the feelings of another person from their perspective.

Positive Psychology

A branch of psychology that focuses on the study of positive aspects of human life, such as happiness and well-being.