Which Is the First Step in Creating a Presentation Objective

question 66

Multiple Choice

Which is the first step in creating a presentation objective?

• A)obtain personal and business information to establish the customer's file
• B)exchange personal information with the customer to break the ice
• C)learn about the competition's most popular products
• D)focus on networking in social situations
• E)acquire information needed for a routing plan

Appreciate the significance of trust, superordinate goals, and cross-functional teams in preventing and resolving conflicts.

Distinguish between the outcomes of different conflict management techniques and their impact on group dynamics and organizational goals.

Analyze the influence of groupthink on conflict and strategies to mitigate its effects.

Understand the role of assertiveness and cooperativeness in managing conflicts effectively.

---

Definitions:

Actual Results

The real outcomes or data obtained from an operation or process, often compared against planned or forecasted results.

Standard Cost System

A method of cost accounting that compares actual costs to predetermined standards, facilitating variance analysis to manage costs.

Standard Amount

The budgeted or pre-determined cost of materials, labor, and overhead that is used as a benchmark for actual costs.

Variable Manufacturing Overhead

The segment of manufacturing overhead expenses that fluctuates in relation to the volume of production output.