A Company Makes Webconferencing Software with Features That Integrate Directly

question 15

Multiple Choice

A company makes webconferencing software with features that integrate directly into users' back-end systems such as iinventory,order processing,shipping,tracking,CRM,and tech support systems.Using this software,companies can hold internal meetings as well as giving sales presentations that allow them to check inventory in real-time and place customer orders during the presentation.Quite often,salepeople for the software company make sales presentation to prospects using their own software to show off its capabilities.
-How is precall planning different when presenting to a current client than to a new prospect?

• A)It is more important for new clients,as current clients have the same needs they did when they originally purchased the product,but new clients' needs are unknown.
• B)It is more important for new clients,as the salesperson must have a more polished,smoother manner with new clients to earn their trust.
• C)It is useful to do precall planning with both old and new clients if you have the time to,but a good salesperson can conduct an effective sales call without prior preparation.
• D)It is equally important for both types of clients,as current clients' needs may have changed since the original purchase.
• E)It is more important for current clients,as the stakes are higher that they will reject a proposal once they have used the software.

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Definitions:

Contacts

The collection of information about individuals or organizations stored and managed for communication purposes.

Items

Individual objects, units, or pieces within a larger collection or set.

Display

The component of a device that visually presents information, images, or video to the user.

Column Heading Buttons

Graphical interface elements in software applications allowing users to sort or arrange data columns.