If a Customer Becomes Used to the High Quality of Service

question 6

Multiple Choice

If a customer becomes used to the high quality of service and begins to view the service as a commodity,a salesperson should:

• A)periodically remind the customer of the value added by the service
• B)ask the customer to switch to another provider
• C)give the customer a price discount
• D)perform a persuasive presentation
• E)reinforce the customer's loyalty with presents

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Definitions:

Social Era

Describes the period characterized by the widespread use and influence of social media and networking platforms, impacting communication, business, and society.

Business Ethics

The study and examination of moral and ethical problems that may arise in a business environment.

Work Environment

The setting, conditions, and culture in which employees operate, significantly influencing their productivity and satisfaction.

Creativity

The ability to produce original and unusual ideas, or to make something new or imaginative.