Indirect Denial Is Often More Effective in Combatting Prospect Concerns

question 5

Multiple Choice

Indirect denial is often more effective in combatting prospect concerns than direct denial is because:

• A)indirect denial is a technique that needs to be practiced
• B)indirect denial sounds more positive than direct denial does
• C)indirect denial uses transition words such as "but" and "however"
• D)direct denial resolves the issue conclusively
• E)direct denial provides no out for the customer

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Definitions:

Outpatient Surgery

A surgical procedure performed where the patient does not require an overnight stay in the hospital.

Safety Issue

A concern related to the prevention of accidents, injuries, or other harmful incidents in a healthcare setting.

Culture of Safety

A workplace environment where core values and behaviors prioritize safety over competing goals.

Performance Improvement

A continuous effort to make health care processes and outcomes better for patients.