Examlex
According to sales trainer Tony Alessandra,there are three possible service outcomes. Which one should salespeople strive for?
Digital Documents
Text, images, or other content created, stored, and viewed in electronic format.
Formal Enough
A phrase indicating that the language, appearance, or behavior meets the required level of formality for a given situation.
Audience's Expectations
This term relates to the anticipations or assumptions held by an audience regarding a specific message, product, or experience.
Tone
The general character or attitude of a piece of writing or communication, which can influence the recipient's perception.
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