Alana Pierce Is the Director of Membership Programs for the Tammerline

question 40

Multiple Choice

Alana Pierce is the director of Membership Programs for the Tammerline Zoo.She develops the programs and sells them to zoo visitors.The programs are tiered and include discounts and special perks for members.
-A member contacts Alana to complain that every time she brings her children to the zoo,the members only parking lot is filled and she is forced to park farther away in the general admission parking lot.This is an example of the zoo:

• A)not fulfilling the basic contract of the purchase
• B)giving the customer the basics of the contract but nothing else
• C)not adding value to the purchase for the customer
• D)not being able to control the member experience
• E)creating the moment of magic

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Definitions:

Managing Interpersonal Relations

The process of handling interactions and relationships between individuals in personal or professional contexts to foster positive outcomes.

Type A Personality

A behavioral pattern characterized by high levels of competitiveness, impatience, aggressiveness, and a sense of urgency.

Type B Personality

A personality type characterized by a more relaxed, less competitive approach to life, and a lower stress level compared to Type A personality.

Satisfying

Satisfying refers to meeting the needs or expectations, thus providing fulfillment or pleasure.