John Bieland, the Equipment Buyer for Great Lakes Manufacturing, Purchased

question 6

Multiple Choice

John Bieland, the equipment buyer for Great Lakes Manufacturing, purchased two large riveting machines from Hoseke Corporation's sales representative, Lindell Ross. Because of a clerical error, the machines shipped a day later than scheduled, which put the delivery truck in the middle of a blizzard that shut down roads for several days. By the time the machines were delivered by Hoseke Corporation, they were a full week late. John Bieland sends an e-mail to Lindell, cc'ing the CEOs of Great Lakes Manufacturing and Hoseke Corporation, expressing his dissatisfaction.
-How should Lindell respond to John's e-mail?

• A)He should send a reply immediately,explaining that the delay was unavoidable because of the weather.
• B)He should e-mail the CEO of Hoseke Corporation to explain the situation and the weather delay.
• C)He should ask the head of the shipping department to reply to John and accept responsibility for the delay.
• D)He should offer to replace the machines free of charge.
• E)He should call John immediately to apologize for the late delivery.

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Definitions:

Click-Through Rate

A metric that measures the ratio of users who click on a specific link to the total number of users who view a page, email, or advertisement.

Percentage

A way of expressing a number as a fraction of 100, commonly used to compare proportions or calculate increases and decreases in value.

Recipients

Individuals or entities that receive something from another source, such as a service, product, or information.

Fan Source

A term not commonly used in a professional context, thus considered NO.