Which of the Following Is a True Statement Regarding the Appropriate

question 21

Multiple Choice

Which of the following is a true statement regarding the appropriate use of the telephone in selling?

• A)The telephone is an ineffective way to keep the customer informed.
• B)The telephone provides instant communications at a lower cost than other methods.
• C)The telephone should not be used to thank a customer.
• D)Some customers prefer email contact for certain types of business transactions.
• E)The telephone can be used to check in with customers after the sale.

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Definitions:

Timing Purposes

Related to adjusting the engine's timing for optimal performance and efficiency.

Gear Jump-out

A condition in manual transmissions where the gear unintentionally disengages, often due to worn components or misalignment.

Detent Spring

A spring mechanism that provides a resting position in mechanical devices, often used to hold a component in a specific position until enough force is applied to move it.

Main Box Ratio

Refers to the primary gear ratio in the gearbox of a vehicle, determining the relationship between engine speed and wheel speed, affecting acceleration and fuel efficiency.