Johan Yee Has Been a Sales Representative at a Medium-Sized

question 28

Multiple Choice

Johan Yee has been a sales representative at a medium-sized textbook publishing house for five years.He has just been promoted by the sales director of his company to sales manager of a new territory they are opening up.As sales manager,he is tasked with hiring and training three new sales representatives for his team.
-While he is interviewing the finalist candidates,Johan asks them standard interview questions about their strengths and weaknesses,and a professional challenge they've experienced.In addition,to find out what their sales philosophy is,he asks them:

• A)"What type of commission structure do you expect from this position?"
• B)"What products have you sold before?"
• C)"How long have you been working in sales?"
• D)to sell him the insulated travel coffee mug he has on his desk
• E)to talk about a time they were asked to confront a personal fear

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Definitions:

Message Shortness

The practice of making communications brief and to the point, often to improve clarity or efficiency.

Negative Messages

Communication that conveys a refusal, rejection, or other unpleasant news in a tactful and considerate manner.

Buffer

A neutral opening statement in an indirect negative message that establishes common ground with the reader without revealing the main idea.

Specific Statements

Precise and clear expressions that convey particular information or detail without ambiguity.