As Gail Has Gained More Experience as a Customer Service

question 96

Multiple Choice

As Gail has gained more experience as a customer service representative in a bank,she has been given more freedom to complete transactions for clients by herself and she has been given more responsibilities for planning her training courses and skill development.Gail is experiencing

• A)job design.
• B)job enrichment.
• C)job rotation.
• D)job satisfaction.
• E)job enlargement.

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Definitions:

Youth

The period of life between childhood and adulthood, often characterized by growth, exploration, and the development of identity.

Self-Fulfilling Prophecy

A belief or expectation that influences behaviors in a way that causes the belief to become true.

Expected Situation

A scenario or outcome that is anticipated or predicted based on current trends or data.

Hidden Curriculum

The unintended lessons, values, and perspectives that students learn in school beyond the official curriculum.