Steve Is Unable to Direct His Employees' Behaviour Away from the Status

question 40

Multiple Choice

Steve is unable to direct his employees' behaviour away from the status quo in his effort to institute real and lasting change. Steve is attempting to manage

• A)refreezing forces.
• B)moving forces.
• C)driving forces.
• D)restraining forces.
• E)groupthink forces.

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Definitions:

Generalization

Generalization is the process of deriving general principles from specific instances.

Observational Learning

The process of learning behaviors by watching and imitating others, a concept central to social learning theory.

Classical Conditioning

A method of learning that happens by linking an environmental stimulus with a naturally occurring stimulus.

Cognitive Processes

The mental actions or processes involved in acquiring knowledge and understanding through thought, experience, and the senses.