The Department Chain You Work for Has Had Numerous Complaints

question 37

Essay

The department chain you work for has had numerous complaints about slow customer service. Your colleague, a sales manager, informs you that this happened at a previous store she worked for, and it was cleared up by hiring more sales representatives. Should you take her advice? Why not? What techniques can you use in evaluating the problem?

---

Definitions:

Open-ended Questions

Questions that cannot be answered with a simple 'yes' or 'no' response, encouraging detailed and thoughtful answers.

Panel Interview

Selection interview in which several members of the organization meet to interview each candidate.

References

Sources of information or individuals who can confirm or provide insights into the abilities, character, or qualifications of a person.

Burden

A duty or responsibility that is heavy to bear, often referring to stresses or obligations that may impact an individual or organization negatively.