Customer Service Modules in CRM Systems Provide Tools for

question 42

Multiple Choice

Customer service modules in CRM systems provide tools for

• A) assigning and managing customer service requests.
• B) capturing prospect and customer data.
• C) identifying profitable and unprofitable customers.
• D) managing sales prospect and contact information.

Understand the strategies and policies companies can implement to prevent and respond to sexual harassment.

Know the requirements for equal employment opportunity and the concept of reasonable accommodation.

Comprehend the concepts of disparate impact, disparate treatment, and how to legally avoid discrimination in hiring and workplace practices.

Understand the Occupational Safety and Health Act's (OSH Act) requirements for workplace safety and health.

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Definitions:

BMI

Body Mass Index, an indicator of body fat calculated from an individual's weight and height, relevant to both male and female adults.

Overweight

A condition characterized by having more body fat than is optimally healthy, often defined by a Body Mass Index (BMI) between 25 and 29.9.

Bariatric Surgery

Surgical procedures performed on the stomach or intestines to induce weight loss.

Mild Cognitive Impairment

A condition characterized by slight but noticeable and measurable declines in cognitive abilities, including memory and thinking skills.