Operational CRM Applications Include Tools for

question 37

Multiple Choice

Operational CRM applications include tools for

• A) identifying buying patterns.
• B) calculating CLTV.
• C) salesforce automation.
• D) pinpointing unprofitable customers.

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Definitions:

Organizational Stakeholders

Individuals or groups with an interest or investment in the success and operations of an organization, such as employees, customers, and shareholders.

Flexible Working Hours

A work arrangement that allows employees to alter their workday start and finish times or work from different locations.

Environmental Uncertainty

The degree of unpredictability in an organization's external environment, affecting decision-making processes and strategies.

Sustainable Development

A development approach that meets the needs of the present without compromising the ability of future generations to meet their own needs.