Which of the Following Characteristics Makes It EASIER to Measure

question 19

Multiple Choice

Which of the following characteristics makes it EASIER to measure the quality of a service,relative to that of a product or facilitating good?

• A)Service portions are abstract,rather than concrete
• B)Service portions are transient,rather than permanent
• C)Service portions are psychological,rather than physical
• D)None of the above characteristics make it easier to measure service quality

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