Service Defections Are Important in Process Control for Services Because

question 18

Multiple Choice

Service defections are important in process control for services because:

• A)No advertising is necessary to get the business of long-term customers
• B)They are equally important to organizations that produce tangible outputs
• C)A customer who takes their business elsewhere is analogous to a product defect
• D)Long-time customers are more likely to purchase additional products

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Definitions:

Language Differences

Variations in the structure, use, or cognitive processing of language that exist among individuals, groups, or populations.

Speech

The ability to express thoughts and feelings through vocalized language, a fundamental aspect of human communication and interaction.

Language Development

The process by which individuals acquire the capacity to perceive, produce, and use words to understand and communicate.

Grammatical Development

The process by which individuals learn the rules and structures of language, including syntax and morphology.