Weston Inc

question 24

Multiple Choice

Weston Inc. wants to outsource its customer service operations. The top managers of the company are preparing a plan exclusively to detail the expenditure, overhead, and processes involved in outsourcing its customer service operations. In this scenario, the managers are most likely preparing a _____.

• A) strategic plan
• B) single-use plan
• C) tactical plan
• D) standing plan

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Definitions:

Product Departmentation

Departments are formed on the basis of a particular product, product line, or service.

Coordination Problems

Difficulties that arise in the process of organizing people or groups to allow for harmonious action or function.

High Differentiation

describes an organization with a complex structure where different units or departments specialize in particular tasks or functions, often resulting in a variety of perspectives and approaches.

Organizational Units

Refers to subgroups or departments within an organization, each with a specific role, function, or expertise.