During the Hiring Process for a Customer Relationship Manager at Jocylles

question 104

Multiple Choice

During the hiring process for a customer relationship manager at Jocylles, a toy manufacturer, the applicants were given role-playing exercises in which they were asked to interact directly with a trained role player. This was designed to assess the communication and interpersonal skills of the candidates. In this scenario, which of the following selection tests did Jocylles employ to hire a customer relationship manager?

• A) Specific ability quizzes
• B) Assessment centers
• C) Personality quizzes
• D) Biographical data surveys

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Definitions:

Increasing Penalties

The process of raising the consequences or punishments for violations of rules, laws, or regulations.

NLRA

The National Labor Relations Act, a foundational statute in United States labor law that protects the rights of employees to organize and negotiate with employers.

Stakeholder Model

A governance framework that requires companies to consider the interests of all stakeholders in their decision-making processes, including employees, customers, suppliers, and the community.

Corporate Governance

The framework of rules, practices, and processes by which a corporation is directed and controlled.