Nisha Is a Retail Manager at Hexagon Corp

question 91

Multiple Choice

Nisha is a retail manager at Hexagon Corp. She needs to troubleshoot customer complaints about a product. She has to decide whether to scrap the product or replace it with a different brand. Based on customer complaints about the product and favorable online reviews of alternate brands, she decides to switch to a different brand. According to the normative decision theory, which of the following decision-making styles has Nisha adopted in this scenario?

• A) AI
• B) AII
• C) CI
• D) GII

---

Definitions:

Moratorium

Identity status, described by Marcia, in which a person is currently considering alternatives (in crisis) and seems headed for commitment.

Foreclosure

The legal process by which a lender seizes and sells a property after the borrower fails to meet the terms of the mortgage.

Crisis

A critical, potentially destabilizing situation requiring a decision or change, often leading to significant personal or collective development.

Commitment

The state or quality of being dedicated to a cause, activity, or relationship.