Organizational Silence Occurs When

question 15

Multiple Choice

Organizational silence occurs when:

• A) an organization refuses to answer customer complaints.
• B) employees are directed to discuss company issues only with their managers and not with their peers.
• C) managers encourage grapevine communications in an organization.
• D) employees of an organization believe that telling management about problems will not make a difference.

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Definitions:

Repeated Statements

The act of saying or presenting the same information multiple times to reinforce a message or ensure understanding.

Altruism

The belief in or practice of disinterested and selfless concern for the well-being of others.

Selfless Action

An act performed with no expectation of reward or recognition, often motivated by a desire to help or benefit others.

Groupthink

A psychological phenomenon that occurs within a group of people, where the desire for harmony or conformity in the group results in an irrational or dysfunctional decision-making outcome.