Curtis Is the Manager of a Footwear Store

question 37

Multiple Choice

Curtis is the manager of a footwear store. He carefully chooses his staff members and recruits employees who are attentive, friendly, and articulate. He trains his subordinates to treat customers with respect and courtesy. This scenario illustrates that Curtis uses _____.

• A) concertive control
• B) objective control
• C) bureaucratic control
• D) normative control

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Definitions:

Job Performance

The level of effectiveness and efficiency with which an employee fulfills their assigned roles and tasks.

Orientation

The process of introducing new employees to an organization, its values, team members, and work environment.

Co-workers

Individuals who work together in the same organization or on the same team, often sharing tasks and responsibilities.

Activities

Actions or tasks that individuals or groups undertake as part of their roles or functions within an organization.