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In the Context of the Principles of Total Quality Management

question 103

Multiple Choice

In the context of the principles of total quality management (TQM) , _____ is an organization's ongoing commitment to constantly assess and refine the processes and procedures used to create products and services.


Definitions:

Opportunity Cost

The loss of potential gain from other alternatives when one alternative is chosen.

Indirect Cost

Expenses not directly tied to the production of goods or services but necessary for the overall operation, such as administration, utilities, and security.

Operating Telephone System

The infrastructure and processes that support the functionality of telephones, enabling voice communication over distances.

Qualifications

The credentials, such as degrees or certifications, that prove someone's capability or skill in a specific area.

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