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Zach Is a Pharmaceutical Sales Representative and Must Put on a Smile

question 59

Essay

Zach is a pharmaceutical sales representative and must put on a smile every day at work with his clients. Discuss the emotional labor exerted by Zach. Explain the significance of the emotional intelligence demanded of Zach to be successful, and describe how he applies his emotions and moods in his job.


Definitions:

Resent

To feel bitterness or indignation at having been treated unfairly or having been wronged.

Interest

The feeling of wanting to know or learn about something or someone.

Avoidance Learning

A process in behavioral psychology where a subject learns to prevent or avoid an unpleasant stimulus by making particular responses.

Learned Helplessness

A condition where individuals learn to believe that they have no control over their situation, often leading to a lack of motivation and depression.

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