Sally Works as a Customer Care Executive at a Telecom

question 29

Multiple Choice

Sally works as a customer care executive at a telecom office in Ohio. She often needs to interact with a regular customer and she finds him extremely annoying. However, because of the nature of her work, she conceals her emotions well and politely talks to him and clarifies all his questions. Which of the following is being experienced by Sally?

• A) illusory correlation
• B) emotional dissonance
• C) positive affect
• D) emotional selection
• E) positivity offset

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Definitions:

Computer Simulation

A method that uses algorithms and computational models to replicate complex systems and study their behavior under various conditions.

Cumulative Probability Distribution

A cumulative probability distribution shows the probability that a random variable will take a value less than or equal to a specific value, summarizing the probabilities in a distribution up to a certain point.

Random Number Intervals

Defined ranges within which a random number can be generated, typically used in statistical sampling, simulations, and randomization techniques.

Simulation Run

A process by which a computer model is used to emulate a real-world process or system over time.