Which of the Following Is an Example of Surface Acting

question 82

Multiple Choice

Which of the following is an example of surface acting?

• A) an employee expressing her true admiration for her colleague
• B) an employee masking her emotions of distrust toward the management
• C) an employee striving to like her job even though it feels uninteresting
• D) an employee retorting back at an annoying customer
• E) a colleague trying to get along with a difficult team mate

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Definitions:

Highly Oligopolized

A market structure characterized by a small number of firms controlling a large market share, leading to limited competition.

Textbook Publishers

Companies specialized in producing and distributing textbooks for educational purposes, covering various subjects and levels of study.

Price Leadership

One firm, often the dominant firm in an oligopolistic industry, raises or lowers price, and the other firms quickly match the new price.

Concentration Ratio

A measure used in economics to assess the extent of market concentration by calculating the market share of the largest firms within an industry.